Terms of Service

1. Acceptance of Terms

By accessing and using the services of Fresh Kosher Cruises ("we," "our," or "us"), you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

These Terms of Service ("Terms") govern your use of our website, booking services, and any related travel arrangements provided by Fresh Kosher Cruises.

2. Service Description

Fresh Kosher Cruises specializes in organizing and facilitating kosher cruise experiences. Our services include:

Cruise booking and reservation services
Kosher dining arrangements and certification
Travel planning and coordination
Group travel organization
Religious services coordination
Travel documentation assistance

3. Booking and Reservations

Booking Process

All bookings are subject to availability and confirmation
Reservations must be made through our official channels
We reserve the right to refuse service to anyone
Bookings are not confirmed until payment is received

Payment Terms

Deposits are required to secure reservations
Full payment is due according to the cruise line's payment schedule
Prices may change until the required deposit is received and the reservation is confirmed in writing
Additional fees may apply for special services or arrangements

Oceania Inclusive Package Pricing

Fresh Kosher Cruises sells each published Oceania sailing as a single inclusive package combining the selected Oceania voyage and accommodations with the Fresh Kosher dining, supervision and hospitality program.

Every Oceania sailing published for booking on our website has a confirmed Fresh Kosher program.
Participation in the Fresh Kosher Oceania group is limited to 24 guests.
The package price is established by Fresh Kosher Cruises; individual components do not have separate retail or refund values.
Prices may change until the required deposit is received and the reservation is confirmed in writing.
After confirmation, later cruise-line promotions, public fare reductions or prices offered to other guests do not entitle an existing reservation to repricing, a refund or a credit.

4. Cancellation and Refund Policy

Cancellation by Customer

Supplier cancellation fees and the Fresh Kosher Cruises cancellation terms shown in the applicable booking documents apply
No refunds for no-shows or late cancellations
Travel insurance is recommended for protection

Deposit, Cancellation & Refund Terms

The initial deposit has two components: Oceania's required cruise deposit and a US$500-per-guest Fresh Kosher Program deposit. The full combined deposit is applied toward the inclusive package price and becomes immediately non-refundable when the reservation is confirmed in writing.

Staterooms through Penthouse Suites: US$500 per guest for the Oceania cruise deposit plus US$500 per guest for the Fresh Kosher Program, for a total deposit of US$1,000 per guest.
Oceania, Vista and Owner's Suites: 20% of the applicable Oceania cruise fare per guest plus the US$500-per-guest Fresh Kosher Program deposit.
The entire combined deposit, including both the Oceania and Fresh Kosher Program components, is immediately non-refundable upon written confirmation.
150 days or fewer before departure: 100% of the Fresh Kosher Cruises Inclusive Package Price is non-refundable.
The remaining package balance is due 150 days before departure unless an earlier date is stated in the written booking confirmation. Reservations confirmed after that deadline require payment in full.
No refund or credit is provided for denied boarding, early departure, missed meals, unused services or any other unused portion of the package.
Changes that require cancellation and rebooking are subject to the same cancellation terms and any additional supplier charges.

Cancellation requests must be submitted through our contact form and include the guest name, booking number and sailing date. A cancellation becomes effective when the form is successfully submitted.

Cancellation by Fresh Kosher Cruises

Programs expressly identified as provisional or potential may be cancelled before confirmation due to insufficient participation
Once an Oceania program is published as confirmed, individual guest cancellations or a later reduction in group size will not, by themselves, cause the kosher program to be cancelled or materially reduced for the remaining guests
Force majeure events may result in trip cancellation
Full refunds will be provided for cancellations by us
Alternative arrangements will be offered when possible

5. Travel Documents and Requirements

It is the responsibility of each traveler to ensure they have:

Valid passport with sufficient validity (typically 6 months beyond travel dates)
Required visas for destination countries
Any necessary vaccinations or health certificates
Travel insurance (strongly recommended)
Emergency contact information

Fresh Kosher Cruises is not responsible for denied boarding due to missing or invalid travel documents.

6. Kosher Dining and Religious Services

Kosher Certification

All kosher dining arrangements are certified by recognized kosher certification authorities
We work with cruise lines to ensure proper kosher meal preparation
Special dietary requirements must be communicated in advance
Kosher meal requests are subject to cruise line availability

Religious Services

Religious services are arranged based on group size and availability
Services are conducted by qualified religious leaders
Participation in religious services is optional
Schedule and location of services may vary
On Oceania sailings, a minyan, daily or Shabbat prayer services, Torah reading, a dedicated prayer room, and Rabbi-led services are not guaranteed
Kashrut supervision is separate from prayer arrangements and will be provided as described for the sailing whether or not a minyan is present

7. Health and Safety

Travelers are responsible for:

Ensuring they are medically fit for travel
Following all health and safety guidelines
Complying with cruise line health protocols
Carrying necessary medications and medical information
Following local health regulations at ports of call

Fresh Kosher Cruises is not liable for any health-related issues during travel.

8. Limitation of Liability

Fresh Kosher Cruises acts as an agent for cruise lines and other travel service providers. Our liability is limited to:

The amount paid for our services
Direct damages caused by our negligence
Breach of contract by us

We are not liable for:

Acts of God, natural disasters, or force majeure events
Actions of third-party service providers
Personal injury or property damage
Consequential or indirect damages
Travel delays or itinerary changes by cruise lines

9. Code of Conduct

All travelers are expected to:

Respect fellow passengers and crew members
Follow cruise line rules and regulations
Maintain appropriate behavior in public areas
Respect religious customs and practices
Comply with local laws at ports of call

Violation of the code of conduct may result in removal from the trip without refund.

10. Privacy and Data Protection

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

11. SMS Messaging Program Terms

Fresh Kosher Cruises offers two separate, optional recurring text messaging programs about Panama Yeshiva Week and kosher cruises. You may opt in to either or both:

Marketing Messages: Panama Yeshiva Week and kosher cruise announcements, cruise deals, special offers, and exclusive discounts. Message frequency varies, up to 2 marketing messages per month.
Customer Care Messages: Booking confirmations, trip updates, reminders, and customer support alerts for trips you inquire about or book, including Panama Yeshiva Week and kosher cruises. Message frequency varies, up to 2 customer care messages per month.

By checking a program's separate consent box and submitting the SMS form, you consent to receive recurring automated text messages from Fresh Kosher Cruises at the mobile number you provide for that program. Consent is not a condition of purchase. Message and data rates may apply.

Reply STOP to any Fresh Kosher Cruises text to revoke consent and stop recurring messages to that number. You may receive one final confirmation of your opt-out. Reply HELP for help, use our contact form, or call +1 (954) 560-4312. Carriers are not liable for delayed or undelivered messages.

See our SMS Privacy Policy, including our commitment not to share mobile numbers or SMS consent with third parties or affiliates for their own marketing or promotional purposes.

12. Intellectual Property

All content on our website, including text, graphics, logos, and images, is the property of Fresh Kosher Cruises or its licensors and is protected by copyright laws.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. Changes will be effective immediately upon posting on our website. Continued use of our services constitutes acceptance of modified terms.

14. Contact Information

If you have any questions about these Terms of Service, please use our secure contact form or contact us by phone:

Phone: +1 (954) 560-4312

15. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other agreements referenced herein, constitute the entire agreement between you and Fresh Kosher Cruises regarding the use of our services.

Our Terms and Conditions